Privacy Policy

We shall look after any personal information you share with us. We will never share your information with anyone unless there is a safeguarding emergency or a legal duty to share information.

We want everyone who comes to us for support, as well as our supporters, to feel confident about how any personal information they share will be used.

Please only provide us with the information you feel comfortable sharing.

Never be afraid to ask for clarification of the reason we need information and ask us to delete information we already hold at any time.

  • We only use personal information you provide to help us manage our relationship with you efficiently.
  • We will never release your information to any other organisation without your permission.
  • We will only use your personal information to do this if you have previously told us that it is OK (you can withdraw consent at any time).
  • We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications. Please tell us if we don’t get this right first time.
  • We will always provide easy ways for you to contact us, and we are happy to answer any queries you have. We know that your privacy is very important to you. We promise that it is also very important to us.

1. How we collect personal information about you

We may collect personal information from you when you contact us. For example, this could happen if you make an enquiry or use our ‘Request Pickup’ form.

Address: NS Wheelers CB, c/o Wem Town Council Offices, Edinburgh House, Wem, Shropshire, SY4 5DB

Phone: 07597 273959
Email: wheelerscbp@gmail.com
Web: www.northsalopwheelers.co.uk

2. What information do we collect?

The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number as well as information you provide in any correspondence.

We gather general statistical information about the use of our website, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in our email. We may use this information to personalise the way our website is presented, to make improvements and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

3. How do we use personal information?

We may use your personal information to:

  1. Provide you with the important advice and support you’ve asked for;
  2. Provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records;
  3. Improve your experience with us. We may use your information to enhance the service that our staff provide, to improve our information and communications, or to personalise the website to better suit your needs;
  4. Provide you with information about our plans. This may be letting you know about new or enhanced services that we hope will be useful and interesting to you, of course, we will only do this either with your consent, where we need to fulfil a contract or service with you, or where we believe you will expect to be updated and contacted by us. You can of course ask us at any time to change how we contact you.
  5. Analyse the personal information we collect about you so that we can better understand our clients and supporters, their preferences and needs, and important trends. This may mean looking at all the interactions you have with us so we can aim to offer you the right information at the right time. We believe this enables us to offer you more appropriate offers and communications, but you can opt out of this activity at any time. Just contact us and let us know. If emailing, please use the subject line ‘Please stop analysis of my data’.
  6. We may need to disclose your information if required to do so by law (for example, to comply with the law, regulations and codes of practice or in response to a valid request from a competent authority), or in order to enforce our conditions of sale and other agreements.


To do some of this we may need to share your information with a trusted partner or a supplier, but if this is necessary at all it will always be carried out with your express permission and under our instruction and will never be used for third party marketing purposes.

4. Your choices

We’d like to keep valued supporters up to date with our progress. Where we are able to, we’d like to keep in touch with you (by post, phone, email, text and other electronic means).

Please remember that you can change your mind and remove or add your consent at any time by contacting us using one of the methods below.

In cases where we may need to transfer and process your personal information outside the European Economic Area, we will comply fully with our legal obligations as a data controller and take all steps necessary to ensure that your personal information is treated securely and in accordance with legislation.

5. Who sees your personal information?

The personal information we collect about you will be used by NS Wheelers CB colleagues to support you; (with your permission) by organisations working with us or on our behalf to deliver services; and possibly by legal and regulatory authorities if required by law.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

6. Your Information Security

We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

We keep information for as long as is reasonable and necessary.

  • Your personal information is kept securely in our databases and offices.
  • Our website may contain links to other sites. We monitor the links we have. We are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers. If you identify a site at the end of a link found on the NS Wheelers CB website which causes you concern, please report your concern to us.

7. Your communication with us

Your communications with our colleagues (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards. We sometimes use a hands-free facility.

8. How to update or access your personal information

You may ask us at any time to update your details, or correct or remove information you think is inaccurate by:

Writing: NS Wheelers CB, c/o Wem Town Council Offices, Edinburgh House, Wem, Shropshire, SY4 5DB
Email: wheelerscbp@gmail.com
Telephone: 07597 273959

You also have a right to know what personal information NS Wheelers CB holds about you.

9. Changes to our Privacy Policy

Our Privacy Policy will be available on the NS Wheelers CB website and will be reviewed annually to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy.

This Privacy Policy (version 1.0) was last updated on 16/09/2022.

10. Further information

For further information about our privacy practices, please contact our Data Protection Officer by writing to:

NS Wheelers CB,
c/o Wem Town Council Offices,
Edinburgh House,
Wem, Shropshire,
SY4 5DB